It may happen that you want to return an order. Perhaps because the product does not like it or perhaps there is another reason why you would not want the order anyway. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason.
After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping. Only the costs for return from your home to the web store are for your own account. These costs amount to approximately €6.95 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product with all accessories supplied and – if reasonably possible – in the original condition and packaging will be returned to us. To exercise this right you can contact us via firstname.lastname@example.org. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
If the product is damaged, the packaging is damaged more than is necessary to try the product or if more than 2 bottles have been used, we can pass this value reduction on to you. Treat the product with care and ensure that it is properly packaged on a return.